Overview
Blue Chip Auto Glass has been providing exceptional auto glass services to our valley’s residents since 2001. We offer in-shop service near I-17/Bell in Phoenix and at our new location near Power/60 in Mesa. My goal with Blue Chip Auto Glass has always been to fill a void in the auto glass industry created by the typical auto glass company with questionable business practices, deceptive giveaways, and mediocre service. I’ve worked most of my life in customer service and find great satisfaction offering an exceptional product that makes customers want to talk about us in a good way. Before I got into the auto glass business, I worked for The Vanguard Group teaching customers about mutual funds. I loved the company’s philosophy of low expense ratios to its customers, a focus on a quality and a strategy of customer retention. These strategies have served them well, allowing Vanguard to enjoy continued growth year over year. These approaches also helped me as I was able to carry over many of the principles and workflows that I learned at this job to my auto glass company.
Our Beginnings with Tesla
Although our team enjoys all vehicle makes and models, we especially enjoy working on Tesla products. Our relationship with Tesla started about 8 years ago when Tesla’s service center was just a single shop in the Deer Valley Airpark. The Tesla service manager at the time found us on Yelp and based on our reviews, asked us to help with some auto glass warranty work. The base model windshields had a tooling issue and would crack spontaneously in the middle drivers’ side of the glass. Tesla provided us with new replacement windshields, and we installed them for their customers. Since then, 3 different versions of that Model S windshield have been developed and we have become familiar with all of them. We also have several years of experience installing all Model 3, Model Y, Model X, and Roadster glass. Today most of our daily volume consists of installing Model 3 and Model Y windshields. We don’t just install windshields though. We work on door glass, sunroofs and backglass.
Our Journey with Tesla
As Tesla’s popularity continued to grow in the valley, so did the amount of work we did for them. Early on Tesla’s Service Department would ask for help with warranty situations and the occasional help with labor, but as the number of Tesla owners skyrocketed, they ultimately asked if we would be interested in allowing them to send some of their customers to us. I was obviously excited by the opportunity and am still just as enthusiastic today as I was day 1. Between the Tesla customers that we have developed repeat business relationships with, and the regular jobs that Tesla continues to refer for service, we often see around 100 Tesla customers a week. Word-of-mouth continues to be our main source of new business and is the reason that Carvana and many of the other dealerships around town use us as their go-to for Tesla auto glass service.
Supply Chain Issues
Early on working with Tesla, our biggest challenge was keeping windshields in stock. Sometimes we had openings in our schedule to offer customers service but wouldn’t have the glass to complete the work. Eventually we were put into touch with a few key Tesla parts managers around town who helped us to place bulk orders for the windshields that we most needed. Today we are thankfully allowed to bulk order windshields from Tesla directly. We order our parts in quantities of 50 – 100 and they are shipped directly to our facility on Bell Road. We recently took over 3000 sq/ft of space on Bell Road and dedicated it to the storage of Tesla glass. Our commitment to our customers is that we will always have their glass part in stock. In addition, we keep commonly needed parts that we sometimes find missing in Tesla’s due to a previous glass company’s faulty installation. We acknowledge that accidents can happen, so we keep any parts that have the potential to be damaged during the installation process. These include clips, plugs, cowls, camera covers and glare shields.
Some Things that Set us Apart
As a Tesla Model 3 owner who drives mine every day, I feel confident that at the very least, we are one of the top installers of Tesla Windshields in the valley. Here are a few of the benefits to working with us:
– The fact that we keep multiples of every Tesla glass part available to be ordered ensures that you, the Tesla owner, can expect a quick turn-around on your installation request.
– We have Tesla chargers installed and available at our facilities. Are you passing through town and need an emergency Model 3 windshield installation but are low on charge? We can charge your Tesla while we install your glass and there is never a cost to you.
– At Blue Chip Auto Glass all first chip repairs per visit are free for Tesla customers. We want to help you keep as much life in your windshield as possible.
– We have training from Tesla Certified technicians and keep in touch with them regularly when we need to be updated on recent changes.
– We have a direct channel of communication to request firmware updates from Tesla. Sometimes after a windshield installation a feature on your Tesla may not be responding as it should. Instead of having to reach out to Tesla to request an update to resolve the issue, we can do it for you!
– We can work with your tint company to have your windshield pre-tinted so that you don’t have to have it re-tinted after installation.
– We handle your insurance claims and pre-authorizations.
– We have a strong relationship with Tesla Insurance.
– Many other auto glass companies use us as a resource when it comes to assistance with Tesla glass installation questions and trouble shooting. We feel like there is plenty of business to go around and are happy to share our knowledge with other glass companies.
– We want to make you happy and will do everything on our power to make sure that you have a positive experience. If we make a mistake, we will fix it.
– The last but most important thing is that we truly do have a dream team of co-workers here. Every last one of the Blue Chip Auto Glass staff is friendly and fully committed to providing you with the best experience possible. We all take pride in this wonderful company we have built together. It feels good ending each day knowing you have done the best job possible.
– We have drive-in locations in Central Phoenix and now in the East Valley.
– The first chip repair per visit is always free for Tesla customers.
– Tesla loaner cars are sometimes available!
Keeping Up With Changes/ADAS Recalibrations
We recently were given the opportunity to purchase software from Tesla that would allow us to perform recalibration services on most Tesla vehicles. We made it a priority to learn everything that we could about the recalibration process specific to Tesla’s and what we needed to do to be compliant in the State of Arizona, follow insurance company mandates and most importantly follow the recalibration steps laid out in the Tesla Service Manual written by their engineers. We had already been performing ADAS recalibrations on all other makes and models but performing Tesla recalibrations required becoming familiar with a whole new platform. To be sure we completely understood the process our team of technicians spent several hours of training with a representative from the Scottsdale Tesla Service Center who was able immediately fine tune our process. Having since completed hundreds of Tesla camera calibrations, we are confident that we have the experience and tools necessary to ensure that each Tesla customer that we come into contact will leave with a camera that has been accurately and correctly recalibrated. We are committed to your safety.
I understand that as consumers we are often skeptical of anyone working on our vehicles. If you ever have questions about the installation process, billing issues, ADAS or anything else related to your glass installation and can’t get the answer that you are looking for from our team, please don’t hesitate to contact me directly at 602-361-0824. I am here to assist and answer questions related to any of your auto glass needs.
Sincerely,
Kelly Christensen
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Mikayla Martin
a month agoBest auto glass company! Awesome to work with and so friendly. We have had multiple windshields replaced here and will never go anywhere else. We refer them to family and friends always because of the amazing experiences we have had. I prefer that we didn’t have so many windshield replacements but since we have, I’m so glad we have this shop to do the work! I’ve decided to finally leave a review because even though referrals are the best compliment, I rely on Google reviews too. Thank you to Kelly and all who we have dealt with here. We have been impressed with every person we have had the pleasure to work with.
C M
4 months agoI had a great experience getting a windshield replacement at Blue Chip! Everyone is so friendly, they were transparent every step of the way, and the windshield looks great. They got OEM parts approved without me even asking and scheduled me first thing once the parts arrived. Their waiting area is really nice and I felt super comfortable while I was there.
Brent Decker
2 months agoBlue Chip helped me out when I needed it the most I can't begin to tell you how much I appreciate everything they did and everyone at Blue Chip.from my first phone call the receptionist was polite helpful articulate informative and easy to work with she was will to go the extra distance to meet my needs. Setting the appointment was also easy. When I arrived at Blue Chip I was pleased at how clean the facility was the reception area the waiting lobby and bathrooms and the install shop was incredible. They stepped out into the lobby area to meet and greet me. Nice twist on perfect customer service. They offered me drinks and snacks showed me where the bathrooms were and then brought the window technician out to meet me. The receptionist made me comfortable and the technician made me feel secure that my vehicle was in good hands. The job was completed in an amazing timely manner and I was brought out to the shop to go over the work that had been done the other technicians working there also acknowledged my presents everyone there was helpful their courtesy was a huge deal maker in this day and age of poor service Now days nobody takes the time the disrespect is incredible out there no business ethics but not at Blue Chip you won't find poor service there Blue Chip understands great customer service and respect for their customers.and there business and future business. I will not go anywhere eles from now on and I endorse Blue Chip Thank you to everyone at Blue Chip It was a timely blessing
Christian Weiner
a month agoHad a crack in my windshield that needed to be replaced. Blue chip was absolutely fantastic to deal with! They helped me with the insurance process and to get OEM glass for my vehicle and installed a new tint strip that my cracked windshield had. Staff was absolutely fantastic overall and accommodating with helping me get to and from work. My new windshield came out great with absolutely no issues and looks amazing. I will be back if I have any problems in the future and can't recommend Blue Chip Auto Glass enough if anyone has issues with their glass. You wont be disappointed.
Matthew Munson
8 months agoBlue Chip is a very professional and timely company. They kept me informed every step of the way and the dates they provided were met. This professional continued through the service. My windshield was replaced in about an hour and I could not be happier with it. I would highly recommend them to anyone in need of glass work. I will definitely be back in the future. I live in Buckeye and it was well worth the drive to get this level of professional service!!